Karnex

Accessibility at Karnex

Karnex should work for everyone who supports computers and everyone who asks for help, including people who use a keyboard instead of a mouse, a screen reader, magnification or high contrast. This statement covers the Karnex web console (karnex.org), sign-in and sign-up, the public pages, and the KarnexDesk support portal (name.karnexdesk.com). It also says where the downloadable apps stand.

How far we are

Our target is WCAG 2.2 level AA. Karnex is partially conformant: most of the web console and the portal meet the standard as far as we have been able to test, and the known gaps are listed below.

What we check

  • Every section of the console, every computer tab, ticket and contact pages, every Settings tab, the public pages and the portal (signed out and signed in) are checked with automated accessibility testing (axe-core, WCAG 2.0, 2.1 and 2.2 rules at levels A and AA), in both the light and the dark theme. Everything it reported has been fixed, apart from hidden focus helpers in our interface library that it flags by mistake.
  • Text and controls meet the AA contrast ratios in both themes, every control has a label a screen reader can announce, and keyboard focus is always visible.
  • Pages can be used with the keyboard alone: Tab moves between areas, and toolbars, tab lists and menus use the arrow keys, as screen readers expect.
  • Karnex follows your system's light or dark setting and is available in 24 languages, with Arabic and Hebrew laid out right to left; the language can be set in the console.
  • New screens are checked the same way before they are released.

Known limitations

  • No full manual screen-reader audit yet. The automated tests cover what can be checked automatically; a complete walkthrough with screen readers (NVDA, JAWS, Narrator, VoiceOver) is planned.
  • The remote screen is a picture. In a remote session you see the other computer's screen as an image, so a screen reader can't read what is on it. Use the screen reader on the remote computer itself, or the Shell and Files on the computer's page, which are ordinary text.
  • The Viewer's toolbar and keyboard. The Windows Viewer's buttons and switches have names and roles for screen readers and can be pressed with them, but they don't take keyboard focus during a session: the keyboard belongs to the remote computer, so Tab and Enter are sent there.
  • The Linux and Mac Viewer and the Android Viewer give their buttons, switches and text boxes names for screen readers, but haven't had a full screen-reader walkthrough yet. On Linux, the toolkit the Viewer is built with passes little to screen readers so far, so Orca may not read every control.
  • The windows Karnex shows on a remote computer (chat, the "allow this connection?" question, Get help, admin-rights requests) work with Windows screen readers and the keyboard, and read out new messages and progress. The "allow this connection?" and microphone questions ignore clicks and keys that software sends, so a technician who is already connected can't answer them; this also means the On-Screen Keyboard and voice control can't press Allow there. If you rely on those, ask your IT team to let technicians connect to your computer without asking.
  • Karnex Chat (the live-chat app for Windows, Linux and Android) names its controls for screen readers. The Android apps passed an automated check for unnamed controls, but none of these apps has had a full screen-reader walkthrough (TalkBack, Narrator, Orca) yet.
  • The shell is line based. Programs that take over the whole screen don't work in the console's Shell.
  • Pages from other companies that Karnex uses (payment with Stripe, the Cloudflare bot check at sign-up) follow those companies' own accessibility work.

Tell us

If something in Karnex is hard or impossible to use, email [email protected] and tell us what you were trying to do and what got in the way. We'll reply, help you get it done another way in the meantime, and fix the problem. You can also use the help (Kara) in the console.

About this statement

Prepared on 10 October 2026 from our own testing (a self-assessment), and updated as Karnex changes. Last updated on 13 October 2026.