Karnex

Remote support and RMM software for MSPs

Karnex gives managed service providers one web console for every client's computers: end-to-end encrypted remote support, RMM, and support tickets that arrive already linked to the right machine. Clients are kept apart, technicians see only the clients they work for, and pricing follows your technicians rather than your clients' device counts.

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Why MSPs need this

An MSP's day is many small jobs for many different clients. The tools have to keep those clients separate, let the right technician reach the right computer quickly, show what was done for whom, and not get more expensive every time a client adds a laptop.

How Karnex handles it

Clients as groups. Each client is a top-level group of computers, with subgroups for sites or departments. Build a personalized installer for a client's group and every computer it installs on lands there.

Technicians limited to their clients. Limit a technician to some groups, and they see only those computers, tickets and assets. With the Enterprise Identity add-on, custom roles (including a role limited to one client's groups) and just-in-time access let a technician ask for another client's group for a set time, with an Org Admin approving it and the access ending on its own.

Support requests from every channel. With the KarnexDesk add-on, a client's people ask for help from a desktop icon, a web portal, live chat or email, and the request arrives as a ticket linked to their computer. Your team works tickets in the console or the Karnex Chat app. See RMM with a built-in help desk.

Time and reporting. Log time on tickets (billable or not), and export time by client as invoice lines for your accounting tool. Reports cover patch compliance and inventory across the fleet.

Key capabilities

  • Remote support: attended Quick Assist with a short code, and unattended access to managed machines. See remote support software.
  • RMM Automation: patch policies, software deployment, scheduled and self-healing automation, monitors, SNMP and reports. See RMM software.
  • Your brand: on Pro and up, your own logo and subdomain (yourcompany.karnex.org), plus the API and webhooks.
  • Audit history: every session, command and admin change is in the audit log; the Audit Streaming add-on sends it to your SIEM.
  • 24 languages for your technicians and your clients' people.

Security and deployment

Remote desktop sessions are end-to-end encrypted between the agent and the technician's Viewer, and each computer has its own identity key that the Viewer checks. The agent connects out, so client sites need no inbound ports or VPN. Ask before connecting (Enterprise Identity) makes the person at a chosen computer approve each connection. Read the secure remote desktop overview.

Pricing for MSPs

Karnex is priced per technician, not per device. A seat is one technician connected at a time; everyone else on your team signs in free, and your clients' people never count. Remote access covers unlimited machines on Core and up, and RMM Automation covers a set number of machines per seat, with more in packs. See pricing.

Frequently asked questions

Can a technician see every client?

Only if you let them. A technician limited to some groups sees only those groups' computers, tickets and assets.

Do my clients need Karnex accounts?

No. Their people send requests from the desktop icon, the portal, live chat or email, and get help through Quick Assist or the installed agent.

Can I use my own branding?

Yes, on Pro and up: your logo and your own subdomain of karnex.org.

Try Karnex

Start a free 14-day trial with no card, and set up your first client in minutes.